Privacy Policy
Blutone Technologies Pty Ltd respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, submit a form, request a technology assessment, or use our services.
By using our website or contacting Blutone Technologies Pty Ltd, you agree to the handling of your personal information as described in this Privacy Policy.
1. Who We Are
Blutone Technologies Pty Ltd is an Australian technology provider based in Sydney. We support businesses across Australia with managed IT services, cybersecurity, cloud services, connectivity, communications, technology procurement, software development, automation and private AI capability.
Business name: Blutone Technologies Pty Ltd
Phone: 1300 660 139
Phone outside Australia: +61 2 8045 2130
Address: 330 Wattle Street, Ultimo NSW 2007
Contact: Contact Blutone Technologies
2. Personal Information We Collect
We may collect personal information when you use our website, submit an enquiry form, request a Free Technology Assessment, call us, email us, engage our services or communicate with our team.
The personal information we collect may include:
Your name
Business name
Job title or role
Phone number
Email address
Business address or service location
Number of staff
Information about your technology environment
Details about your enquiry, support request or service requirements
Preferred contact date or time
Information submitted through website forms
Billing or payment-related information, where applicable
Any other information you choose to provide to us
We may also collect limited technical information when you visit our website, such as IP address, browser type, device information, pages visited, referral source and website usage activity.
3. How We Collect Personal Information
We may collect personal information:
Directly from you when you contact us
Through forms on our website
When you request a Free Technology Assessment
When you call or email our team
When you engage our services
During support, consultation or project work
Through website analytics, cookies and similar technologies
From third-party platforms or service providers where you have authorised the disclosure
4. How We Use Personal Information
We use personal information to:
Respond to enquiries
Contact you about your request
Provide technology assessments, quotes and service recommendations
Deliver managed IT, cybersecurity, cloud, procurement, software, connectivity or related services
Provide technical support
Manage client relationships
Schedule meetings or follow-ups
Send invoices, account information or service updates
Improve our website, services and customer experience
Monitor website performance and enquiry activity
Maintain business, administrative and legal records
Meet legal, regulatory, insurance or security obligations
Send relevant business communications or marketing updates, where permitted
We do not sell your personal information.
5. Website Forms and Enquiries
When you submit a form on our website, we collect the information you provide so we can respond to your enquiry and understand your business needs.
This may include information about your current technology setup, challenges, staff count, service interest, preferred contact details and any message you submit.
Please do not submit sensitive personal information unless it is necessary for your enquiry.
6. Cookies and Website Analytics
Our website may use cookies, tracking technologies and analytics tools to improve website performance, understand visitor behaviour, support security, measure marketing activity and improve user experience.
Cookies are small files stored on your device. They may help us understand how visitors use the website, which pages are visited, and whether our forms, buttons and website features are working effectively.
We may use tools such as:
Website analytics tools
Cookie consent tools
Security and spam-prevention tools
Form tracking tools
Advertising or remarketing tools, where enabled
Embedded third-party services, such as maps, videos or review widgets
You can control or disable cookies through your browser settings. You may also manage cookie preferences through the cookie banner or consent settings on our website, where available.
Some website features may not work correctly if cookies are disabled.
7. Confidential and Business Information
During the course of providing services, we may receive business, technical, operational, financial, system, project or support-related information from clients.
Where information is confidential or commercially sensitive, we take reasonable steps to use it only for the purpose of providing services, support, administration, security, project delivery or other agreed business purposes.
This Privacy Policy should be read alongside any Master Service Agreement, project agreement or other written agreement between Blutone Technologies Pty Ltd and the client.
8. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
Employees, contractors and authorised team members
IT, cloud, hosting and software service providers
Website, analytics and marketing service providers
Payment, accounting and administration providers
Professional advisers, including legal, accounting or insurance advisers
Technology vendors or suppliers involved in delivering services
Government, regulatory or law enforcement bodies where required by law
Other parties where you have authorised the disclosure
We only disclose personal information where necessary and take reasonable steps to ensure it is handled securely.
9. Third-Party Services
We may use third-party providers to support our website, business systems, analytics, marketing, forms, reviews, maps, hosting, email, cloud services, security, payments or client support.
Where necessary, we may share information with these providers so they can perform services for us. We take reasonable steps to ensure third-party providers handle information securely and only for the purpose of providing the relevant service.
Our website may also contain links to external websites. We are not responsible for the privacy practices, content or security of third-party websites.
10. Overseas Disclosure
Some third-party service providers we use may store or process information outside Australia. This may include cloud hosting, email, analytics, software, CRM, security or support platforms.
Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy obligations.
11. How We Protect Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
Secure systems and access controls
Password protection and authentication measures
Limited access to personal information where appropriate
Website security measures
Secure cloud, email and business systems
Internal confidentiality expectations
Monitoring, backup and administrative controls where appropriate
No method of electronic transmission or storage is completely secure. However, we take reasonable steps to protect the information we hold.
12. Accessing and Correcting Your Information
You may request access to the personal information we hold about you. You may also ask us to correct personal information if it is inaccurate, incomplete, outdated or misleading.
To request access or correction, please contact us using the details in this Privacy Policy.
We may need to verify your identity before responding to your request.
13. Marketing Communications
We may send you service updates, business communications, newsletters or marketing information where permitted by law.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the message or by contacting us directly.
14. Data Retention
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to enquiries, maintain business records, comply with legal obligations, resolve disputes and support security requirements.
When personal information is no longer required, we may delete, de-identify or securely archive it where appropriate.
15. Complaints
If you have a concern about how we handle your personal information, please contact us so we can review and respond to your concern.
Please include your name, contact details and a clear description of your complaint.
We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, website, technology, legal obligations or privacy practices.
The updated version will be published on our website with a revised effective date.
17. Contact Us
For questions about this Privacy Policy or how we handle personal information, please contact:
Blutone Technologies Pty Ltd
Phone: 1300 660 139
Phone outside Australia: +61 2 8045 2130
Address: 330 Wattle Street, Ultimo NSW 2007
Contact: Contact Blutone Technologies
